A few years back I was literally on a training & coaching spree across the Middle East! Trained senior executives and leaders in Dubai, Ras Al Khaimah, Bahrain, Saudi Arabia over the week and now returning to Dubai to grab the new year festivities, feeling stretched but stronger than ever before! While the topics I facilitated varied from place to place, I got a good insight into the minds of the audience and found something very unique and extraordinary.
The Covid -19 pandemic has changed our daily life with habits that we weren’t there before. Even the business climate has changed with many companies searching for different ways to stay relevant in the market and to overcome economic problems.
The traits of a leader would make sense after debunking a myth on whether a leader is born or is made. This myth shall be completely removed once we dissect the leadership journey.
A real influencer knows the right person to influence and how to influence them. Knowing a person’s emotional disposition, ability to cooperate and reasonability is not a simple task, it can be achieved only if you are a skilled influencer. Influencing is power, an art and also an essential skill that a leader must possess.
“I will not follow where the path may lead, but I will go where there is no path, and I will leave a trail.” Operational excellence and the emotional intelligence have an equal impact on making a person a 'Path Finder'.
If there is ingredient that will make an amazing difference to your company, then that would be having a befitting leadership team. Right leadership garners success, poor leadership invites chaos. Apt leaders are hard to find, for a reason – there are so few of them.
The hallmark of a leader is to think strategically, which essentially is being proactive to change rather than reactive. Being proactive means thinking and acting ahead of anticipated events; i.e. using foresight. Every organization wants their staff to have a proactive approach.
Emotional Intelligence, as the name suggests, is knowing, understanding, and responding to emotions, overcoming stress in the moment, and being aware of how your words and actions affect others. We do not have a positive mindset all day long.
Every day we will be practicing certain things to look ourselves as a professional, but still, we lack something which is very essential
Composure is a state of being calm and tranquil during pressure-packed moments. In a normal state, the composure of a person is rather charming, behaves inspiring and work highly efficient
The nonverbal communications deliver the message by suppressing the verbal communications. The emotional words cannot speak out are expressed through non-verbal communications.
Reflective listening is a type of active listening where the listener seeks to understand and ‘Reflect’ what the speaker is saying by repeating or paraphrasing what was said.
Communication takes places at three levels i.e., noticing with all senses at the physical level, understanding at the intelligence level and accepting at the emotional level, if anything hinders this process it is a barrier to the communication.
Empathy is the skill of active listening, it is the identification and understanding of another person's situation, feelings, motives and approaching an interaction with an open mind.
Rapport is a relation of mutual understanding or trust and agreement between the people; it also means making a connection or establishing a relationship.
The greatest effort you credit to your success is time. There are lots of proverbs regarding time and we keep on the track that how to manage our time and even we spend a lot of time reading an article on time management and after learning we will do the same fault.
To be a unique person to be successful in life we need to be more creative. A creative spark may be a game changer in both personal and proffesional life
If we were asked to come up with one area where we think we can improve, to improve the quality of our work, then most of us would probably say – Time Management. Irrespective of the number of tools available on the market, to help us with Time Management,
We often think the skill to communicate effectively is essential only for corporate or white collared employees. The truth is, to pass on a message accurately and precisely is the need of the hour across all levels of work type. Recently we conducted an...
For most of us, teamwork is a part of everyday life. There are several ways in which teamwork is important and vital to the success of the company and to the development of each employee. The fundamentals of team work are exquisitely enlightened in the book Gung Ho!...
The word Etiquette means “a behavior which is considered as polite in society or among members of a particular profession or group”. And E-mail Etiquette simply means, principles of behaviour that one should use when writing or answering e-mail messages...
Situations which require creative thinking are often problems for which there is more than one solution. Creative thinking is a process of breaking down and streamlining our understanding about something in order to gain new insights. Creativity is the ability to go...
In today’s business environment, as well as in academia, the use of technology such as PowerPoint slides or more recently, Prezi is not only commonplace but also essential. However, the PowerPoint slides are not the end… they are a means to an end. They are a tool in our massive...
The service triangle is used to market the service to the consumers. It has great importance and its components are essential to the success of any business.
Critical thinking is the essential feature in sales as we must understand the key difference between “selling things to” people and getting them buy from us.
Social selling emerged before few years and turned out into massive success in marketing and sales process. Social selling is the concept of promoting our products directly through social media.
Smarketing is the process of integrating sales and marketing in a business, to achieve growth and become a leading business group the sales and marketing have to be integrated properly.
What is grooming?
Grooming is the process of making yourself looks neat and attractive, in other word enhancement of your outer image. Personal grooming entails personal hygiene.
Customer Care is of the utmost importance when you are running a business of any kind. How well you treat your customers will ensure repetitive business. When you get positive feedback, then you automatically get word-on-mouth publicity, which is not only free, but more effective than any marketing gimmick you may try.
Today, Networking is one of the most commonly used words across all age groups and across personal and professional arena. Networking is nothing but interacting with people to exchange information and develop professional or social contacts. According to Bloomberg, ...
In any business, sales is the department that directly generates revenue. This was precisely the focus of the program 'Mastering the Art of Selling', we at Ecube Training and consulting recently conducted for the front office sales persons of esteemed Jewellery stores...
While Customer Satisfaction is the goal, organizations surely don’t want to stop at that. Customer Delight is what business houses are now striving for. Today, it’s about creating value for our customers. And this was precisely the objective for the “Customer Service Excellence”...
The difference between ordinary and extra ordinary is sometimes just about striving to do little more. This was exactly the focus for the Customer Service Program conducted for one for our most reputed clients ESAG. The Easa Saleh Al Gurg Group (ESAG), founded in 1960,...
A dynamic team is a group of individuals coming together through consensus to achieve agreed upon objectives or results. Well, everybody knows dynamic teamwork will lead to a massive success. To build a dynamic team pick smart, effective and reliable team members.
Quirky and trendy are not words to explain the runway anymore, its applicable to workspaces too. The days of buttoned up suits, serious workspace has gone and is now replaced by fun, youthful setting.
Ecube Training & Consulting was recently invited by Beeah, a government of Sharjah company and the largest waste management company in Sharjah, UAE to conduct a session on Performance Management for its senior managers and leaders.
Emirates Flight Catering (EKFC) provides in-flight catering and support services for more than 120 airlines flying into or out of Dubai International Airport and has the capacity to produce over 175,000 meals per day.
Compare – Mark Twain said it best when he said that comparison is the death of joy. Well said indeed because no two people are the same nor are their circumstances. Why then do we so often resort to this despicable C.
At all levels, in businesses large and small, managers need to delegate tasks to subordinates. Managers that can delegate wisely are considered as successful and are recognized for their achievements...
Leaders don't create followers but they create leaders! They make a subtle shift from 'driving' their team members to developing their team members. With the current pipeline shortage of talent and need for a good second in command, ...